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Verge Cloud Cancellation & Refund Policy




Effective Date: 20th Nov. 2024


Overview

At Verge Cloud, we strive to ensure that our services meet your business needs and that your experience with our platform is satisfying. This Cancellation & Refund Policy explains how subscription cancellations and requests for refunds are handled by Verge Cloud Pvt. Ltd.


Subscription Cancellation

1. Initiating Cancellation

  • You may cancel your subscription to Verge Cloud services at any time. To initiate a cancellation, please contact our support team via info@vergecloud.com or access your account settings where you can proceed with the cancellation.

  • Upon processing your cancellation, you will receive a confirmation email from our team. Please ensure that you complete the required steps as outlined to finalize the cancellation.

2. Effect of Cancellation

  • After cancelling your subscription, you will continue to have access to the Verge Cloud services until the end of your current billing cycle.
  • No further charges will be billed, and your subscription will not renew at the end of the billing cycle.


Refund Policy

1. Eligibility for Refunds

  • Refunds may be considered on a case-by-case basis and are generally issued only in the following circumstances:

  • Billing errors made by VergeCloud.
  • Service outages that significantly impact your use of our platform, beyond the scope of our SLA (Service Level Agreement).
  • Cancellation within a trial period specified at the time of purchase, if applicable.

2. Requesting a Refund

  • To request a refund, please contact our customer support team with your account details, subscription plan, and a detailed reason for the request.
  • Requests must be made within 5 days of the transaction from which you seek a refund.


3. Processing of Refund

  • Upon receiving a refund request, Verge Cloud will review the claim and notify you of the approval or rejection of your refund request.
  • Approved refunds will be processed within 10 business days and credited to the original method of payment.


Non-refundable Services

  • Certain types of services may be explicitly marked as non-refundable. These include:

  • Custom services or products tailored specifically for your business.
  • Fees for consulting or advisory services.Renewal fees (refunds requested after the renewal date).


Changes to Cancellation & Refund Policy


  • Verge Cloud reserves the right to modify this Cancellation & Refund Policy at any time. Changes will take effect immediately upon their posting on the website.
  • Continued use of our services after any changes to the Cancellation & Refund Policy will constitute your agreement to such changes.


Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at:

We are dedicated to ensuring that your experience with Verge Cloud is positive. Our team is here to help with any issues you encounter and to facilitate a fair resolution to all concerns.